FAQs

You can find our nutritional and allergen product information on our menu online here. In store, this information is available on our kiosks or just ask any of our Team Members and they will communicate the allergen information to you. 

Our salmon is considered safe to eat raw. Our salmon is EU farmed, pellet fed and individually inoculated, which means it’s exempt from the requirement to be frozen prior to being eaten raw or lightly cooked. However each pregnancy is unique to an individual so it’s best to liaise directly with your GP.

There are very small amounts of alcohol found in some of our dishes. The sushi rice which is in our rice based salads and sushi is cooked using sushi vinegar which contains both spirit vinegar and rice vinegar and there are also alcohol traces in our herb dressing, used in some of our salads. We use mirin [a Japanese spirit] in our teriyaki sauce and there’s a very low alcohol content in our miso soups.

Unfortunately, our meat products are not halal certified. Our sushi rice contains rice wine vinegar and our miso soup contains low levels of alcohol, so unfortunately any products including those ingredients are also not halal.

Because all our products are made by hand, it is impossible to get exact weights for all our products. Our calories are deducted based on an average weight and for more specific information, please email us.

Our restaurants come in a range of sizes & types which means that sometimes restaurants have exclusive menu items. Each menu is carefully curated for it's location and season, so we can't guarantee all menu items will be available at every restaurant.

We do, it is available to download here. Collect butterflies and get free itsu with the itsu loyalty program or skip the queue with our 'order ahead' feature.

Yes! Download the itsu app to collect a butterfly stamp every time you spend £5 or more. Collect seven butterflies & enjoy a complimentary eat beautiful dish, snack or drink.

Please go to the sourcing section of our website here.

We nurture itsu for tomorrow, mindful of the health & wellbeing of our customers, staff & fragile planet. With your support, we’ve achieved huge milestones in our sustainability journey. To find out more, see our sustainability milestones.

Yes, we do! We offer a 15% discount to students & NHS workers in all of our restaurants through the itsu app. Simply register with your school, university or NHS email address in the app by signing up with it or by going to ‘its’my details’ in the app and adding an additional email address.

Half an hour before closing, all of our sushi and salads are available at half price. We think this helps reduce waste as well as giving you a little treat at the end of the day.

Step 1: If you’ve received a physical gift card, register your gift card at: giftcards.itsu.com/register.

Step 2: Head to your local itsu & place your order with our team, or on our speedy kiosks.

Step 3: If using our kiosks, once you’ve placed your order, head to your basket, select ‘pay with gift card’ & then scan your gift card. If you're at a till, let a team member know you have a gift card and they'll do the rest. 

At the moment gift cards can be purchased online only. In future they will be available to purchase in our restaurants. 

Yes. You'll have the choice of an e-gift card or a gift card.

If you have ordered a gift card, it will be with you in 3-5 working days. If you have ordered an e-gift card, it will be in your email inbox in minutes. Don’t forget to check your junk/spam folder.

You can purchase our gift cards here

All UK itsu restaurants except Nottingham, Leicester, Reading Gate, Staines, Chelmsford, Wembley, Aberdee & Edinburgh.

Not yet unfortunately, but we’re working on it!

The gift card will expire 1 year after purchase.

Yes, simply make sure that you scan your app before you pay with your gift card. Don’t forget it may take a couple minutes to show in your loyalty app.

Yes, simply click the Apple or Google Wallet logo in your email and your e-gift card will be added to your mobile device.

No, this can only be redeemed in itsu restaurants.

You do not have to use the full amount of your voucher in one transaction. The outstanding balance will remain on your gift card/e-gift card so you can spend it another time, as long as your gift card is valid [12 months from purchase].

itsu benefits from strong systems built over two decades. The company is now robust & ready to grow in new territories with carefully selected quality partners. itsu is currently exploring franchise partners in the UK & globally, for more info take a look at our our franchising page and get in touch.

If you’d like to set up a corporate account with us at one of our stores, please contact us via delivery@itsu.com for assistance

We’re so excited you want to join us. Please look at the itsu job's page here.

This year we continue to support the Blue Marine Foundation - we donate 5p from the sale of every one of our aluminium refill flasks sold in our restaurants. We're also on track to donate the equivalent of 100,000 meals to FareShare in by the end of the year. Keep an eye out for more information about our new Community Kitchen Project over the coming months. 

We think the things you do for charity are amazing: running marathons, jumping out of planes, growing luxurious moustaches throughout November. We're focusing our efforts on our Community Kitchen Project [CKP], you'll be hearing a lot more about CKP in 2024.

You’ll spot us in itsu restaurants, Sainsbury’s, Tesco, Waitrose, Morrisons, Asda, The Co-op and online at Amazon and Ocado. Visit itsu grocery to click through to buy from your local supermarket.

You’ll find all the nutritional information on the individual product pages.

Lots of our products are suitable for vegetarians and vegans. Please check the information on the individual product pages – those suitable for vegetarians and vegans will be labelled accordingly.

Lots of our products are gluten free. Please check the information on the individual product pages – gluten free products will be labelled accordingly.

Please contact our marketing team at marketing@itsugrocery.com and someone will get back to you as soon as possible.

We are consistently mindful of our environment, striving to produce the most innovative, healthy, delicious food from responsible sources. We endeavor to package these products in the best quality and most conveniently available format. Our work’s not done, and we are always working on ways to go greener, better, more sustainable.

If you want to find more specific details about how to recycle our products, please use the contact us page and select “it’s about an itsu grocery product” in the drop down menu.

Or for recycling tips generally, visit the recycling room.

Yes you can! Please use the contact us page, and select “it’s about an itsu [grocery] product” in the “How can we help?” drop down menu. We look forward to hearing from you.

Unfortunately at the moment we are only able to sell products within the UK. This is something we are looking into!

Yes you can! A selection of our products are available to buy in larger quantities on Amazon here.

Our responsibility to the environment includes being compliant with the Consumer Information Obligation; in order to meet this, we provide information detailing recycling advice and guidance for our customers, including how and where to recycle, a guide to recycling symbols and top recycling tips.

The overall aim is ensuring our customers are aware of their recycling responsibilities and have the correct information to become more environmentally friendly, in the home and work-place, all of which is focused around the traditional waste hierarchy principles of Reduce, Reuse and Recycle.

For more information, click here.

We have recently removed the film wrap around our rice’noodles [whilst ensuring food safety & product quality are not compromised]. This is part of our ongoing commitment to reducing plastic. The cup and lid are also made out of 50% recycled plastic. These recent changes in the rice’noodles cup alone will prevent more than 11,500kg of plastic going to landfill each year. We are aware our work is not yet done but you can see all our sustainability milestones here.

We can only allow dogs into our shops, all other pets [no matter how cute] will not be permitted sadly. Please do consider if a restaurant setting is appropriate for your furry friend, there may be many other humans, loud noises and other dogs in the area.

Whilst we are dog-friendly here at itsu, we cannot speak for all shopping centres so please check their rules before visiting.

Please let one of our team members know of your dog before you enter our restaurant so we can carry out a quick risk assessment. We ask that you also ensure that you are closely supervising your dog & they are kept on a lead at all times.

Most of our itsu stores are wheelchair accessible. For more information regarding accessibility, please contact your itsu restaurant ahead of your visit. For all itsu restaurant information see our restaurant locator.

Check out the Order Ahead feature on the itsu app to pre-order your favourite dishes ready for a faster pickup. Download the itsu app here.